Refund and Returns Policy
Effective Date: [Insert Date]

At TrueCareInsurance, we are committed to providing excellent service and ensuring that you are fully satisfied with your purchase. However, we understand that sometimes things don’t work out, and we are here to assist you with our Refund and Returns Policy.

If you are not completely satisfied with the services you have purchased, please review the following guidelines for refunds and returns:

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  • Refund requests must be made within 30 days from the date of purchase.
  • Only unused and unmodified services are eligible for a refund.
  • Proof of purchase is required. This can include an order confirmation email or receipt.
  • Services that have been activated or used cannot be refunded, unless otherwise stated.

2. How to Request a Refund

If you are eligible for a refund and wish to proceed, please contact us as soon as possible. You can initiate your refund request by either of the following methods:

  • Email: info@truecareinsurance.click
  • Phone: 415-425-2150
    Be sure to include your order number, the date of purchase, and any relevant details to help us process your request quickly.

3. Refund Processing

Once we receive your refund request, our team will review it promptly. You will receive a confirmation email within 2 business days. If your refund request is approved, please allow 5-7 business days for the refund to be processed and reflected in your original payment method.

4. Exceptions

Certain services or special promotions may be subject to different refund policies. These exceptions will be clearly outlined at the time of purchase.
If your request falls outside the typical guidelines for a refund, we encourage you to reach out to us. We may be able to offer other solutions to address your concerns.

5. Return of Products (if applicable)

For products related to our services (such as insurance documents, certificates, etc.), please follow the steps outlined above to initiate a return. Products must be in their original, unused condition.

6. Contact Us

If you have any questions or need assistance, our customer service team is here to help. You can reach us at:

We appreciate your business and strive to resolve any issues to your complete satisfaction. Thank you for choosing TrueCareInsurance.